Reasonable Modification Policy

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The Federal Department of Transportation has published a new regulation concerning the obligation of transit agencies to provide reasonable modification of policies or practices to accommodate the needs of individuals with disabilities.

The regulation (49 CFR Parts 37.169) provides that customers with disabilities may request a reasonable modification of our policies and practices in order to use our services.

Norwalk Transit System (NTS) patrons with disabilities may request a reasonable modification of a NTS policy in advance by using the Reasonable Modification Request Form:

Norwalk Transit System
12650 E. Imperial Highway
Norwalk, CA 90650
Attn: Customer Service Assistant

Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation.

Complaints may be made by any of the following methods:

Via Mail
Norwalk Transit System
12650 E. Imperial Highway
Norwalk, CA 90650
Attn: Customer Service Assistant

Via Phone
(562) 929-5550

Via Email
transportation@norwalkca.gov

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