City of Norwalk - Transportation Department Services

Transportation Home \| Civil Rights \| How to Ride \| Fares and Schedules \| Dial-A-Ride \| Customer Service \| TAP and RRTP \| Holiday Schedule \| Trip Planning \| Parking Transportation Department / Norwalk Transit System (NTS)
Customer Service The Customer Service office is on the first floor of the Public Services & Transportation facility located at 12650 E. Imperial Highway in the City of Norwalk, just east of Bloomfield Ave., next to the Norwalk / Santa Fe Springs Metrolink Station. Visitor parking is conveniently located in the front of the building. Our friendly and knowledgeable Customer Service Representatives can help you if you are a first-time rider or a long-time customer. Customer Service offers a full range of services that include: Sales of TAP Cards, MTA bus passes, stickers & tokens Sale of Taxi Vouchers for Norwalk Dial-A-Ride participants Local trip planning Providing reduced fare applications for Metro TAP Disabled, Senior and Student I.D. Cards Lost and Found Commendations Suggestions/Complaints Payments are accepted in the form of cash, money order, personal check (with proper I.D.), transit checks, and Rider Relief Transportation program (RRTP) subsidy coupons. Cash value can only be added to the TAP Cards at this time. Contact Information Monday - Friday: 8:00 a.m. - 5:00 p.m. Phone: (562) 929-5550 Fax: (562) 929-5572 Email: transportation@norwalkca.gov